Frequently Asked Questions

How do I return or exchange an item I bought online?

You have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What's the status of my order?

As soon as you place your order, you can see where it is on its way to your door. Click "My Orders" to track your order.

Can I change or cancel my order?

Need to cancel an item or update your shipping address? Sign into your online account and visit My Orders to make updates placing your order.

If we're not able to cancel your order, you can contact us or email us to info@uswig.com

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